Primary Function:
Under the supervision of the Director of Mental Health position, the Case Manager – Workforce Sectoral Programs drives the overall case management for the Career Network Programs (Healthcare & Building Services), direct placement (JtBO) residences vocational training, certifications and job placement services. The Case Manager will conduct a range of activities focused on helping individuals achieve desired employment outcomes including wraparound support and career navigation.
Duties and Responsibilities:
Salary Range: $50,000 to $55,000 - salary is commensurate with education, training, and experience.
- Support the design of assessments, planning, implementation, coordination and evaluation components of the case management model.
- Organize case management activities to maximize sectoral program(s) contract's goals and performance targets including attendance milestones, program deliverables
- Create and implement engagement and retention strategies for participants with varied barriers to gaining meaningful employment.
- Complete the implementation of sector-based intake process including phone screening and interviews.
- Collect, enter and maintain progress notes, and outcomes data as related to program goals and contractual obligations via Salesforce.
- Monitor and assess Workforce sectoral program performance to ensure program administration and practices result in high quality services to participants
- Work cross functionally, particularly with the Operations & Compliance, Retention Services, Employer Engagement and Outreach units.
- Perform any and all tasks deemed necessary by supervisor
Qualifications:
- Bachelor’s degree preferred, Associate's required, with at least three years of demonstrated experience working with youth and young adults in workforce, community and school-based settings.
- Strong interpersonal, public speaking and relationship-building skills with the ability to communicate with a variety of stakeholders including program participants, staff, funders and program partners.
- Strong critical thinking, analytical, and technical problem-solving skills are required.
- Ability to work independently as well as part of a team. Ability to work with people from diverse backgrounds. Self-directed and able to take initiative.
- Ability to handle matters of confidentiality with utmost tact and diplomacy.
Phipps Houses and Affiliates is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, citizenship or national origin, ancestry, alienage, citizenship status, age, disability or handicap, sex, marital status, veteran status, pregnancy, gender, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment